After care and Warranty
Aftercare:
After our repair technicians have worked there magic in your home, it is aways well advised to take good care of the repair site, and use aftercare methods if required! While we will always leave your repair site faultless and well protected from further harm you have to remember that although the items or areas may look as good as new, they do require particular care depending on the type of repair you have had done! This is why it’s vital to treat the repair with care, especially if it is outside and exposed to the elements.
Taking care of your repair site will help it stand the test of time and look good as new years down the line. In most cases when a repair fails, it is because simple After Care instructions have not been followed. Please take a few moments to read these instructions carefully. If you are concerned that the repair has failed or you are unhappy with our service in any way, please email us at: Leicestershiresurfacerepairltd@gmail.com
We follow 3 main rules in our aftercare regime:
1. Allow at least 24 hours for the repair to fully set
Your newly repaired item or damaged area requires a period of time to properly cure. Please do not be tempted to touch the repair or put items on it until after the recommended curing time has elapsed completely. Allow at least 24 hours for the fixing agents and paints to completely dry. If you don’t do this, you could risk loosening or damaging the repair, taking you back to square one. After the 24 hour period is up, you should be able to go back to using the area as you would before the damage.
2. Avoid chemicals and abrasive products
When cleaning ensure that you choose your products wisely. Avoid cleaning agents that contain chemicals, this could damage the repair or stain your newly finished surface. Mild liquid detergents such as a warm
dish soap formula will work perfectly rather than an ammonia-based cleaner.
Discolouration can be caused by staining from chemicals such as dyes, including hair dyes, and products containing black or acids/alkalines. Test any new products in a small and unobtrusive area.
3. Avoid Movement and excessive heat
The repairs we carry out are designed to withstand normal operating temperatures. However, we do ask you to take care by not applying direct flame or heat exceeding 350o Fahrenheit (177o Celsius), this would cause excessive structural movement and/or paint defects. Also if the repair is under standing water for a long period of time this could also affect the repair.
Warranty:
All of Leicestershire surface repairs work carry's a 12 months warranty, unless a written agreement stating otherwise is agreed and signed for by both parties. Our warranty covers paint defects such as flaking, peeling and general failure of adhesion to the area of the repair. New physical damage such as chips, scratches or the emergence of rust, is not covered under warranty.
Our technicians are not trained, equipped, authorised or insured to do works outside of those for which they are specifically employed by LSR to do. If they remove or replace any fixtures at your request, it is done solely as a courtesy and the responsibility for any damage is yours. Our Technicians may remove or loosen handles and will be responsible for returning them to their original places unless the age or general decay of such fittings make it impossible to do so.
The first step to resolving any warranty issues is to email us at Leicestershiresurfacerepairltd@gmail.com